Holiday Inn Gloucester - Cheltenham

Reviews about Holiday Inn Gloucester - Cheltenham

• 2 / 5

  By Mark J Cox
  Would not stay again, worst Holiday Inn ever. The bed was uncomfortable (super hard). The executive room upgrade did not match their description (it states a "unwind with complimentary magazines.... bathrobes.... mini bar ... stocked with chocolates...." " but in reality you get a single business magazine, one bath robe (for a room with 3 people booked), and one chocolate bar, a dairy milk, to share, left out in the sun. Sign says "if you don't think we're 10/10 tell us" so we told these things to front desk who just said they were sorry to hear it. Outside of the hotels control it was also noisy (room 53 is next to where people go outside to smoke), and it's just generally dated and run down throughout.
  February 22, 2017
• 4 / 5

  By Lozzie Phelpstead
  Hotels is lovely, the gym could do with updating. I like the pool however would do with being a bit more private.
  September 22, 2016
• 1 / 5

  By Deborah Clark
  Our first visit was enjoyable... not so much this time.
  
  I asked for a quiet room... they placed us beside a loud family with screaming children. The family was in there room before us.
  
  Bathroom was dirty... dark hair on the floor... hard to miss... bath scum ring in the tub... due to the plugged drain... a quick shower had the tub filled past your ankles! The water eventually drained.
  
  No fan in the bathroom... the steam revealed the dirty spotted mirror. Makes you wonder if they cleaned the counters or sink... or anything!
  
  Towels were well worn with threads showing. Bed sheets were well worn and itchy. I did not sleep well and ended up using the top sheet to sleep on.
  
  No TV hand control in the room... had to ask twice to receive one from the front desk.
  
  Curtains hanging off the track, sticky desk.
  
  No fridge or microwave.
  
  Discarded room service trays left on the floor in the hallway with staff walking right by them.
  
  For a Holiday Inn, the condition of this room was ridiculous. If I was the franchisor I would be doing an audit of this location immediately. Shameful. I WON'T BE BACK.
  
  Deborah Clark
  July 02, 2016